1. Introduction

Voxime.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voximeal.com or use our AI appointment setting services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Who We Are

Voxime.ai is an AI-powered appointment setting service operating under Voxime.ai LLC, located in California, United States. For all privacy-related inquiries, contact us at:

[email protected]

voximeal.com

3. Information We Collect

We may collect the following information:

Information you provide directly:

• Full name

• Business name

• Phone number

• Email address

• Message content submitted through our contact form

• Service preferences and requirements

Information collected automatically:

• IP address

• Browser type and version

• Pages visited on our website

• Time and date of your visit

• Referring website addresses

• Device information

Information collected through our AI service:

• Call recordings and transcripts (with consent)

• Appointment details and scheduling information

• Lead qualification data provided during AI calls

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions

• Provide and manage our AI appointment setting services

• Configure and personalize your AI receptionist system

• Send appointment confirmations and notifications

• Communicate service updates and account information

• Improve the performance and quality of our services

• Comply with legal obligations

• Protect against fraudulent or unauthorized activity

5. SMS and Email Communications

By submitting our contact form and checking the consent box, you agree to receive non-marketing communications from Voxime.ai related to your inquiry and appointment scheduling services.

• Message frequency varies based on service activity

• Standard message and data rates may apply

• You may opt out at any time by replying STOP to any SMS message

• You may unsubscribe from emails by clicking the unsubscribe link or contacting us at [email protected]

We do not send unsolicited marketing messages without your explicit consent.

6. AI Call Disclosure

In compliance with applicable state and federal laws, our AI voice receptionist may be required to disclose at the beginning of a call that the caller is speaking with an artificial intelligence system. Voxime.ai fully complies with all applicable telecommunications laws, including but not limited to state-specific AI disclosure requirements. Call recordings may be made for quality assurance and service improvement purposes, subject to applicable law and with appropriate notice to callers.

7. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business (such as GoHighLevel CRM, Retell AI, and Make.com), under strict confidentiality agreements

• Legal Requirements: When required by law, court order, or governmental authority

• Business Protection: To protect the rights, property, or safety of Voxime.ai, our clients, or others

• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for a minimum of 12 months. Call recordings and transcripts are retained for up to 90 days unless longer retention is required by law or requested by the client.

9. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you

• Right to Correction: Request correction of inaccurate or incomplete information

• Right to Deletion: Request deletion of your personal data, subject to legal obligations

• Right to Opt-Out: Opt out of communications at any time

• California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

Types of cookies we may use:

• Essential cookies: Required for the website to function properly

• Analytics cookies: Help us understand visitor behavior to improve our site

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete that information immediately.

14. International Users

Our services are operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Voxime.ai

[email protected]

voximeal.com

California, United States